![]() ![]() 1 year of experience in customer service position.Bachelor’s degree or equivalent experience.Collaborates with providers and staff members to deliver an exceptional seamless patient-centered care experience.Engages with members by answering calls, scheduling appointments, responding to emails, and following up with member needs.Demonstrates an in-depth knowledge of employer-sponsored health insurance, including copays, co-insurance, and related benefit specific requirements, in order to support members.Processes transactions required to begin or complete the visit.Assists with the member check-in process, including a basic understanding of benefit eligibility files, check-in technology and overall clinic workflows within the context of care delivery.Assists with assigned projects and special provider or patient requests.Accommodates special requests for member support whenever possible and helps to promptly resolve member questions.Demonstrates a commitment to quality, delivering uncompromised service and outcomes.Welcomes each member and handles all member interactions with the highest level of hospitality and professionalism.The Host role facilitates the member’s experience throughout our health center. As an important member of our clinic team, the Host assists members with checking in and demonstrates an in-depth knowledge of self-insured employer health insurance, including copays, co-insurance, and related benefits. The Host role is at the forefront of providing an exceptional member service experience. We are working with the most innovative employer partners to integrate disconnected health and wellness benefits with tech-enabled services which allows our partners to increase access to care, decrease spending, and deliver an unrivaled experience for employees near and far. We’ve built an entirely new category of primary care providing one simple place to go for trusted care-in person, online, anytime. Crossover makes remarkable health possible by bringing people, their doctors, data, and benefits together under one connected system of health. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |